Introduction to User Experience (UX) and Journey Mapping

UX Masterclass

Branch, James ORCID: https://orcid.org/0000-0002-6815-7974 and Chudley, James (2024) Introduction to User Experience (UX) and Journey Mapping. In: Introduction to User Experience (UX) & Journey Mapping, 10/09/24, Launchpad Falmouth University.

Slideshow (These are the slides from a one day workshop held at the Launchpad within Falmouth University on 10th September 2024. The workshop was aimed at businesses and organisations based in Cornwall. The facilitators were Dr James Branch from Falmouth University) UX_Workshop_Knowledge_Exchange_Dr_JamesBranch.pptx - Presentation Available under License Creative Commons Attribution Non-commercial. Download (23MB)

Abstract / Summary

In this masterclass Dr James Branch and James Chudley will introduce user experience (UX) and show how great user / customer experiences can create business value. Aimed at Cornwall based businesses or organisations, the session will introduce a key UX tool – customer journey mapping – that you can use to identify how well your product / service is supporting your customers and areas for improvement.

Item Type:	Conference or Workshop Item (Lecture)
Subjects:	Computing & Data Science Business > Experience Design
Courses by Department:	The School of Communication
Depositing User:	James Branch
Date Deposited:	05 Mar 2025 11:32
Last Modified:	05 Mar 2025 11:32
URI:	https://repository.falmouth.ac.uk/id/eprint/5944

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